Faq >> Web Hosting >> Hosting Accounts

QUESTION: Why can't I upload to my new hosting account?

ANSWER:

There are several reasons why a person might have trouble uploading. Here are some of the most common:

New Domain name
If your domain name is new or if you have just changed its name server settings, it will not resolve to your hosting account until 48 hours have passed. It takes that long for the various networks connected to the Internet to discover the domain.

Incorrect DNS
Your domain name must be pointed to our hosting servers for you to be able to publish your site. Below are the NameMama.com name servers you must attach to your domain name:

ns1.secureserver.net and ns2.secureserver.net

Please contact your registrar on how to point your domain to those name servers. Again, changes like this take 48 hours to go through regardless of where the domain is registered.

Non-existent Account
If you do not have a hosting account that is active then you cannot publish your website. Please visit NameMama.com Hosting for more information about our hosting plans or to signup for a hosting account.

Incorrect Username or Password
You may be using incorrect login information if you receive a 'login failure' message. Please visit our Passwords Retrieval page to verify your username and password for the hosting account.

If none of the circumstances apply to your situation then please email our professional support staff at support@secureserver.net. We also have created tutorials for the most commonly used FTP programs. Click here for FTP Help.